Special orders may be placed either in person or via fax. If placing a special order in person the individual must have a staff ID and their OSS charge card. When placing an order via facsimile the ordering individual should have the information written in memorandum form. Anyone authorized to use the OSS charge card is authorized to sign the memo when placing an order via fax. Purchasing's fax# is x56595. Special orders generally take 2 weeks. If an office needs an item immediately, that item, as long as it is in stock with the vendor, can be obtained within 24-48 hours. Unless an item is ordered in error by the OSS purchasing dept., special orders may not be returned. If you have any questions, please contact John Hodges or Pam Brown at extension 5-3321. They will gladly answer any questions you have.