"Come climb with us to the top of Customer Service"


Office Systems Management is responsible for fulfilling all the office equipment and district office furnishing needs of our customers; Members, Committees, Support Offices and Vendors with high quality, timely and accurate resolution. Our mission is to continually strive for process improvement and high efficiency in all departmental workflows.


  • Process customer equipment and furniture requisitions and update computer database to reflect changes.
  • Conduct annual physical inventory of Members, Committees and Support Offices as necessary.
  • Responsible for inventory and bar coding of existing and newly acquired assets.
  • Process vendor invoices and prepare vouchers for payment.
  • Verify the delivery of all equipment and provide or arrange for removal of equipment located in Washington and district offices.
  • Streamline key line functions of purchasing, vendor administration and inventory control.
  • Automate centralized workprocesses of purchasing, vendor management and inventory control through integration of imaging, workflow and document management systems.
  • Establish key performance indicators to continuously monitor progress and enable problem solving.
  • Continue employment training programs to educate all staff on the principles of quality management, statistical variance and the continuous process improvement cycle.
  • Maintain new automatic maintenance payment process.
  • Implement automated electronic purchase order and voucher system with full integration across CAO organization.