"Come climb with us to the top of Customer Service"

MISSION STATEMENT

Office Systems Management is responsible for fulfilling all the office equipment and district office furnishing needs of our customers; Members, Committees, Support Offices and Vendors with high quality, timely and accurate resolution. Our mission is to continually strive for process improvement and high efficiency in all departmental workflows.

OBJECTIVES

• Process customer equipment and furniture requisitions and update computer database to reflect changes.

• Conduct annual physical inventory of Members, Committees and Support Offices as necessary.

• Responsible for inventory and bar coding of existing and newly acquired assets.

• Process vendor invoices and prepare vouchers for payment.

• Verify the delivery of all equipment and provide or arrange for removal of equipment located in Washington and district offices.

• Streamline key line functions of purchasing, vendor administration and inventory control.

• Automate centralized workprocesses of purchasing, vendor management and inventory control through integration of imaging, workflow and document management systems.

• Establish key performance indicators to continuously monitor progress and enable problem solving.

• Continue employment training programs to educate all staff on the principles of quality management, statistical variance and the continuous process improvement cycle.

• Maintain new automatic maintenance payment process.

• Implement automated electronic purchase order and voucher system with full integration across CAO organization.