Training Schedule


The Human Resources' Office of Training has recently completed its fall training schedule. The following courses were offered by the Office of Training during the fall session and may be made available again in the coming months. Office of Training courses are primarily for the benefit of CAO employees and managers, but Member or Committee staff are welcome where space is available. . All courses will be held in Ford 220, the Organization and Employee Development Center. To register for a course or if you have any questions, please contact the Office of Training at 226-0526.

 Team Development for Building a Quality Culture

Building a Quality Culture

Team Building with the Myers-Briggs Type Indicator

Valuing Differences Through Interpersonal Effectiveness

Continuous Improvement Tools and Techniques Course

Problem Solving Skills

Promises, Promises!

Gaining Control of Your Time


TEAM DEVELOPMENT FOR BUILDING A QUALITY CULTURE

This workshop explores how a team can successfully meet a crucial challenge: getting the job done despite individual differences. Topics in this interactive workshop include:


Basics of team development.
Effective meeting skills.
Managing conflict.

Course content:
Identify four distinct team-player styles that guide how team members approach a task and relate to each other.
Recognize how each team-player style contributes to a team.
Identify strategies for becoming a better team player and for maximizing the team's effectiveness.
Identify key personal and organizational benefits of becoming better team players.


Course length: 4 ½ hours

Course dates
and times
: To be determined
Who should
attend:
All CAO employees. Highly recommend that work groups and teams attend together.

Special note:
Workshops can be scheduled specifically for your department or work group by contacting: Wendy Younk, at extension 226-0526.


BUILDING A QUALITY CULTURE

This course covers the eight principles of quality management and the change management steps to implement the principles.

Course content: During this interactive workshop the following eight principles will be covered:

All work can be defined as a process.
Customers and suppliers.
Expectations and outcomes.
A successful organization satisfies its customers.
A successful organization prevents problems before they happen.
A successful organization constantly seeks to improve.
A successful organization will reduce avoidable costs.
A successful organization will be a safe and healthy place to work.

Course length: 4 hours

Course dates
and times:
To be determined

Who should
attend:
All CAO employees.


TEAM BUILDING WITH THE MYERS-BRIGGS TYPE INDICATOR

The Myers-Briggs Type Indicator (MBTI) is a powerful tool for providing insight into how people differ. Specifically, the MBTI helps people understand how they gather information about the world around them and how they make decisions about that information. In addition, it provides insights into managerial style, decision making approaches, strengths and weaknesses as a member of a team, and how employees can be motivated effectively. Finally, it makes clear that differences among people are natural and valuable, that such differences are a source of creativity and effectiveness in a work team, and that learning to effectively manage such a creative team requires being sensitive to differences in type.

Course content:
Objectives for this session include:
To become aware of one's own preferences.
To discover individual and team problem-solving styles.
To discover and practice plans for effective individual and team
growth.
Provide a framework in which team members can understand
and better handle conflict.

Course length: 4 hours

Course dates and times: To be determined

Who should attend: All CAO employees. Recommend teams and work groups attend together.

Special note: Workshops can be scheduled specifically for your department or work group by contacting: Wendy Younk, at extension 226-0526.


VALUING DIFFERENCES THROUGH INTERPERSONAL EFFECTIVENESS

We exist in an environment that is increasingly more diverse, complex and competitive. To meet the challenges of this environment we must increase our ability to understand the diverse needs of our current and future customer base, and use the talents, skills and insights of our most valuable asset- our human resources. Diversity brings issues, challenges and dynamics to the workplace.

Course content: This workshop will provide you with the knowledge and skills to interact more effectively with people from diverse backgrounds.
The workshop will involve increasing your awareness of workplace diversity and providing you with the skills for interpersonal effectiveness. Models, exercises, videotape, and discussion will give participants the opportunity to better understand and manage diversity on both an individual and organization level.

Course length: 4 hours

Course dates and times: To be determined

Who should attend: All CAO employees.


CONTINUOUS IMPROVEMENT TOOLS AND TECHNIQUES COURSE

This course presents the basic tools and techniques of problem identification, measurement, and process improvement.

During this course participants will learn to:

Use process mapping to identify the problem areas in the work processes.
Use measurement and cause and effect analysis to identify root cause.
This knowledge will be used to learn to take corrective action in the Problem Solving workshop.

Course length: 4 hours

Course dates and times: To be determined

Who should attend: All CAO management, supervisors and associates.

Special note: Workshops can be scheduled specifically for your department or work group by contacting: Wendy Younk, at extension 226-0526.

Recommend attending this workshop prior to the Problem Solving Workshop.


PROBLEM SOLVING SKILLS

After completing this course participants will be able to effectively solve difficult problems in work processes either as a participant on a problem solving team or as the Team Leader who becomes the facilitator of the problem solving process. The workshop will cover problem identification, problem fixes, identification of root causes, problem solving action plans and follow-up and evaluation of the problem solving process.

Course content: Problem Identification and Definition: A process to effectively identify, select and define problems with the greatest potential for effective solution.

Fix: Is a temporary solution necessary?
Identification of root cause(s): An organized approach to analyzing work processes to identify the real cause of a problem.
Corrective Action: A process whereby group dynamics are applied to finding, documenting and implementing the most effective solution(s) to the problem.

Evaluation and Follow-up: Closing the loop of the problem solving process.

Course length: 4 hours

Course dates and times: To be determined

Who should attend: All CAO management, supervisors and associates wishing to participate in problem solving sessions.

Special note: Workshops can be scheduled specifically for your department or work group by contacting Wendy Younk at extension 226-0526.


PROMISES, PROMISES !

This highly interactive, fast paced and fun group learning experience is for as many as 40 participants at a time. During the program, participants work in teams where they assume the roles of countries in the United League of Nations. Team members are elected politicians outfitted with "resources"--food, wealth, environmental programs, and scandals--to meet the promises made to their electorate. Some promises are challenging to meet, others effortless. However, time is limited and resources must be allotted judiciously. To fulfill their obligations, teams must build alliances with other countries and risk that some may be hostile to their intentions. The power of the program emerges in the debriefing where analogies with the real world are brought to the surface. Promises, Promises ! is ultimately about needs, resources, promises, and deadlines--the very challenges that face every organization and each department within an organization.

Through Promises, Promises ! participants will achieve a shared vision for:

increasing trust
sharing resources
forging productive relationships
improving customer service
communicating more effectively

Promises, Promises ! is an outstanding learning experience and unique opportunity to meet other CAO associates.

Course length: 4 hours

Course dates and time: To be determined

Who should attend: All CAO employees.


GAINING CONTROL OF YOUR TIME

In today's environment we all experience factors that directly impact what we have control over and our ability to manage time (e.g., shifting or changing priorities, "doing more with less", general turmoil created by restructuring and change in key players). This workshop will help you sort out what you have control over and will provide you with strategies for managing your time effectively.

The objectives of this workshop are:

Reduce or eliminate time wasters.
Use an organizing process to link your goals to weekly planning and prioritization of daily work activities.
Make conscious choices regarding your use of tim
e.

Course length: 4 hours

Course dates and times: To be determined

Who should attend: All CAO associates.

 


PLEASE REGISTER EARLY BY CONTACTING:

HUMAN RESOURCES' OFFICE OF TRAINING
ORGANIZATION AND EMPLOYEE DEVELOPMENT CENTER
WENDY YOUNK, DIRECTOR
226-0526
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Revised: November 21, 1996.