The Office of Finance is committed to continuous improvement. We believe in providing the best possible service to our customers whereby we encourage them to participate in our processes. We welcome opportunities for improvement. That is why we have developed a Customer Service Division within the Office of Finance. Our Financial and Payroll counselors also provide customer service to all House customers and suppliers.
In order to help you, we need you to help us. Please provide us with your suggestions for improvement. As we work towards continually improving everything we do, there are times when things just don't go as planned. Whether you find an error in a statement, a payment made untimely, or any other less than satisfactory service provided by the Office of Finance, please notify us immediately. You may contact either Rick McElheny, at 202-225-7817 or via e-mail at rmcelhen@hr.house.gov or Carol Kresge, at 202-225-5028 or via e-mail at ckresge@hr.house.gov .
We will be happy to contact vendors or suppliers via phone or letter to resolve any difficulties you are having with them.
We also act as a Program Coordinator for the House's American Express Government Card program.